Privacy Policy

Reaora, Inc. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, applications, and services (collectively, the “Service”).

Our Service is designed to support real estate transaction management, communication coordination, document organization, AI-assisted processes, and related services for real estate professionals, brokerages, transaction coordinators, buyers, sellers, and other authorized participants.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Account Information

• Name
• Email address
• Phone number
• Username and password
• Brokerage or company affiliation
• Role within a transaction

B. Transaction & Property Information

• Property addresses
• Transaction details
• Offer and contract information
• Escrow and title information
• Deadlines and contingency information
• Communication records related to transactions

C. Documents & Uploaded Content

• Transaction documents
• Disclosure forms
• Agreements and amendments
• Notes, comments, attachments, and communications
• Electronic signature metadata

D. Financial or Sensitive Information

Depending on how the Service is used, users may upload or transmit:

• Mortgage-related information
• Financial documents
• Payment-related information
• Identity verification information

Users are responsible for ensuring they have appropriate authorization to upload or share information through the Service.

E. Usage & Technical Information

We automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Log data
• Usage patterns
• Access times
• Referring URLs
• Cookie identifiers

2. How We Collect Information

• directly from users
• through uploaded content and transaction activity
• automatically through cookies and analytics tools
• through third-party integrations authorized by users

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• maintain user sessions
• authenticate accounts
• improve platform performance
• analyze usage trends
• remember preferences
• enhance security

We may use:

• session cookies
• persistent cookies
• analytics technologies

Users may adjust browser settings to refuse cookies, though some features may not function properly.

4. How We Use Information

• provide and maintain the Service
• manage transactions and workflows
• organize and process documents
• facilitate communications
• provide customer support
• authenticate users
• improve platform functionality
• monitor security and fraud prevention
• comply with legal obligations
• enforce our Terms of Service
• develop and improve AI-assisted features

5. AI & Automated Processing

The Service may use artificial intelligence, machine learning, and automated systems to support:

• workflow automation
• task management
• document organization
• communication summaries
• deadline tracking
• transaction coordination
• operational recommendations

AI-generated outputs may contain inaccuracies or incomplete information. Users are responsible for independently reviewing and verifying all information, documents, deadlines, and transaction-related actions.

The Service does not provide legal, financial, escrow, tax, or brokerage advice unless explicitly stated otherwise.

6. How We Share Information

We do not sell personal information for monetary compensation.

We may share information:

• with service providers and vendors supporting the platform
• with integrated third-party systems authorized by users
• within transaction workflows among authorized participants
• to comply with legal obligations
• to investigate fraud, security, or policy violations
• in connection with a merger, financing, acquisition, or sale of assets

Service providers may include:

• cloud hosting providers
• analytics providers
• communication providers
• AI infrastructure providers
• authentication providers
• document storage providers

7. Third-Party Integrations

The Service may integrate with third-party platforms and services. When users authorize integrations, we may access, process, or exchange information in accordance with the permissions granted by the user.

Third-party services operate under their own privacy policies and terms, and we are not responsible for their practices.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service
• comply with legal obligations
• resolve disputes
• enforce agreements
• maintain transaction and audit records

Certain transaction records may be retained longer where required by law, brokerage policy, regulatory obligations, or operational necessity.

9. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information, including:

• encryption in transit
• access controls
• authentication measures
• logging and monitoring
• secure infrastructure practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. User Responsibilities

Users are responsible for:

• maintaining the confidentiality of account credentials
• ensuring uploaded information is accurate and authorized
• obtaining necessary consents from clients or third parties
• reviewing transaction details and deadlines independently

Users should not rely solely on automated outputs or notifications.

11. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

• request access to personal information
• request deletion of personal information
• request correction of inaccurate information
• know how personal information is used and shared

To exercise applicable rights, contact us at privacy@reaora.com.

We will not discriminate against users for exercising applicable privacy rights.

12. Children’s Privacy

The Service is intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18.

13. International Data Transfers

Information may be processed and stored in the United States and other jurisdictions where our service providers operate.

By using the Service, you consent to such transfers where permitted by law.

14. Collection of Phone Numbers

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up to receive notification messages. You can opt in to receive these SMS messages by providing your phone number.

15. Use of Phone Numbers for SMS

SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.

16. Opting Out of Messages

If at any time you wish to stop receiving messages from us, you can opt out by texting STOP.

17. Privacy of Phone Numbers

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted through the Service or communicated by other reasonable means.

Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Reaora, Inc.
privacy@reaora.com
Attn: Legal Department
4101 Dublin Boulevard, Ste F - 1072, Dublin, CA 94568

You may also reach us through our Contact page. Our Terms of Use govern use of the Service.